Last updated: 26 September 2024

At The Phoenix, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and postal address.
  • Booking Information: Details about your reservations, including dates of stay, room preferences, and payment information.
  • Communication Records: Information from your communications with us, such as emails and messages.
  • Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

 

How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your bookings.
  • To communicate with you regarding your reservations and inquiries.
  • To provide customer support and respond to your requests.
  • To improve our services and website functionality.
  • To send you promotional materials and offers, if you have opted in to receive them.

 

Disclosure of Your Information

We may disclose your personal information to:

  • Third-party service providers who assist us in operating our business, such as payment processors, marketing agencies, and IT support.
  • Government authorities as required by law or to protect our rights.

 

Data Security

We take reasonable steps to protect your personal information from loss, theft, and misuse. We also implement security measures to safeguard your data, including encryption and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

 

Your Rights

You have the right to:

  • Access and correct your personal information held by us.
  • Withdraw your consent for us to use your personal information for marketing purposes at any time.
  • Request the deletion of your personal information, subject to our legal obligations.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.